At DT, our engineering team provides dedicated technical and project support across every stage of your additive manufacturing and CNC machining project. We work alongside you starting from design review, all the way through post-processing and final shipment. Reach out anytime with technical questions, quote requests, or after-delivery support needs.
1. How We Support Your Project
Design for AM / DFM Review
Our engineers review your CAD files for metal 3D printability and CNC machinability. We flag potential design issues and suggest practical changes to lower costs, shorten lead times, and improve part performance.
Quotation Support
Send over your CAD files, spécifications, material requirements, and post-processing requirements. We will get back to you with a detailed quote within 24 business hours.
Sample & Prototype Support
We handle prototype and small-batch production. We can build test samples for material validation, fit checks, and performance testing before you move to mass production.
Technical Consultation
Our team can help you select materials, pick surface finishing options, and advise on heat treatment or Hot Isostatic Pressing (HIP) based on your application.
Order Tracking
Once production begins, we’ll send regular project updates to your email, including photos, vidéos, or even live streams. You may request in-process photos, dimensional inspection reports, or video checks while your parts are being manufactured.
After-Delivery Support
If you run into questions about part dimensions, finition de surface, or performance after receiving your shipment, get in touch with our team right away. We will review your case and work toward a solution.
Customer support spans the whole order lifecycle. Apart from the services enumerated above, we endeavor to accommodate all personalized services you can think of.
2. Documentation & Data We Can Provide
Material Certificates
We can provide material certification documents for metal powders and raw bar stock.
Inspection Reports
Dimensional inspection reports and surface roughness test reports are available upon request.
Traceability Records
Batch traceability documentation can be provided for aerospace and high-reliability applications.
Non-Disclosure Agreements (NDA)
We can sign your Non-Disclosure Agreement to protect your design files and intellectual property.
3. Terms & Quality Commitment
Norme de qualité
We maintain strict internal inspection standards for metal additively manufactured and CNC finished components.
Retour & Remake Policy
If parts fail to meet specifications due to our manufacturing error, we will discuss remake or compensation options with you.
You can contact bob for return or remake issues here.
4. Modélisation 3D gratuite & 3Révision du modèle D
We also offer free 3D modeling and model revision services.
Pour les pièces aux géométries relativement simples, we can create 3D models at no cost. Cependant, pour les éléments présentant des structures complexes, Les discussions en ligne ne reflètent pas forcément tous les détails, so free modeling may not be available in those cases.
Cela dit, free model revisions are still included.
Nos spécialistes techniques examineront les fichiers 3D que tu nous enverras. Si on repère des éléments qui pourraient poser problème lors de l'impression, on te les signalera. We’ll walk you through potential printing defects and suggest fixes. Une fois que tu auras validé les modifications, On relira le fichier gratuitement avant de lancer la production.
5. Visite guidée de l'usine & Visite virtuelle de l'usine
Our online sales team can send you an online factory tour video, or arrange a live virtual factory tour anytime.
Si tu souhaites visiter nos locaux en personne, On propose aussi un service d'accueil gratuit sur place.
Our facility is about one hour’s drive from Guangzhou, Shenzhen and Hong Kong. If you are traveling near Guangzhou or Hong Kong, feel welcome to stop by for an on-site visit.
6. Other Support Services
Even for orders on an EXW basis, we can help arrange shipment. We’ll supply your air freight tracking number and keep you updated on shipment status in real time.
Feel free to reach out for free advice if you’re looking to buy a used 3D printer. We’ve been running our metal 3D printing service for many years and have built deep industry experience. We can help you steer clear of many common pitfalls. There’s no obligation to buy from us in the end. Selling used printers is not our core business. We simply want to build a connection and hope you’ll keep us top of mind when you need metal 3D printing down the line.
If you have any further questions, you can check our FAQ page or get in touch with our online sales team anytime. They will be happy to assist you.