På DT, Vårt ingenjörsteam erbjuder dedikerad teknisk support och projektsupport i varje fas av ditt projekt inom additiv tillverkning och CNC-bearbetning. Vi arbetar tillsammans med er redan från designgenomgången, hela vägen genom efterbearbetning och slutlig leverans. Kontakta oss gärna när som helst om du har tekniska frågor, offertförfrågningar, eller behov av support efter leverans.
1. Så här stöder vi ditt projekt
Design för AM / DFM-granskning
Våra ingenjörer granskar dina CAD-filer för att säkerställa att de är lämpliga för 3D-utskrift i metall och CNC-bearbetning. We flag potential design issues and suggest practical changes to lower costs, shorten lead times, and improve part performance.
Stöd för citat
Send over your CAD files, specifikationer, material requirements, and post-processing requirements. We will get back to you with a detailed quote within 24 business hours.
Exempel & Prototypstöd
We handle prototype and small-batch production. We can build test samples for material validation, fit checks, and performance testing before you move to mass production.
Teknisk rådgivning
Our team can help you select materials, pick surface finishing options, and advise on heat treatment or Hot Isostatic Pressing (HIP) based on your application.
Orderuppföljning
Once production begins, we’ll send regular project updates to your email, including photos, videor, or even live streams. You may request in-process photos, dimensional inspection reports, or video checks while your parts are being manufactured.
Support efter leverans
If you run into questions about part dimensions, ytfinish, or performance after receiving your shipment, get in touch with our team right away. We will review your case and work toward a solution.
Customer support spans the whole order lifecycle. Apart from the services enumerated above, we endeavor to accommodate all personalized services you can think of.
2. Dokumentation & Data vi kan tillhandahålla
Materialcertifikat
We can provide material certification documents for metal powders and raw bar stock.
Inspektionsrapporter
Dimensional inspection reports and surface roughness test reports are available upon request.
Spårbarhetsregister
Batch traceability documentation can be provided for aerospace and high-reliability applications.
Sekretessavtal (Sekretessavtal)
We can sign your Non-Disclosure Agreement to protect your design files and intellectual property.
3. Villkor & Kvalitetsåtagande
Kvalitetsstandard
We maintain strict internal inspection standards for metal additively manufactured and CNC finished components.
Återgå & Policy för omarbetning
If parts fail to meet specifications due to our manufacturing error, we will discuss remake or compensation options with you.
You can contact bob for return or remake issues here.
4. Gratis 3D-modellering & 3D Modellrevidering
We also offer free 3D modeling and model revision services.
För delar med relativt enkel geometri, we can create 3D models at no cost. Dock, för komponenter med komplexa strukturer, Onlinediskussioner kanske inte fångar upp alla detaljer, so free modeling may not be available in those cases.
Med detta sagt, free model revisions are still included.
Våra tekniska specialister kommer att granska de 3D-filer du skickar in. Om vi upptäcker fel som skulle kunna orsaka problem vid tryckning, vi markerar dem åt dig. We’ll walk you through potential printing defects and suggest fixes. När du har godkänt ändringarna, Vi granskar filen kostnadsfritt innan vi påbörjar produktionen.
5. Guidad fabriksrundtur & Virtuell fabriksrundtur
Our online sales team can send you an online factory tour video, or arrange a live virtual factory tour anytime.
Om du vill besöka vår anläggning personligen, Vi erbjuder även kostnadsfri reception på plats.
Our facility is about one hour’s drive from Guangzhou, Shenzhen and Hong Kong. If you are traveling near Guangzhou or Hong Kong, feel welcome to stop by for an on-site visit.
6. Övriga supporttjänster
Even for orders on an EXW basis, we can help arrange shipment. We’ll supply your air freight tracking number and keep you updated on shipment status in real time.
Feel free to reach out for free advice if you’re looking to buy a used 3D printer. We’ve been running our metal 3D printing service for many years and have built deep industry experience. We can help you steer clear of many common pitfalls. There’s no obligation to buy from us in the end. Selling used printers is not our core business. We simply want to build a connection and hope you’ll keep us top of mind when you need metal 3D printing down the line.
If you have any further questions, you can check our FAQ page or get in touch with our online sales team anytime. They will be happy to assist you.