Última atualização: Setembro 19, 2025
Obrigado por escolher a DT Impressão 3D. This Shipping Policy outlines details regarding order processing, delivery methods, costs, and related terms for international shipments.
1. Order Processing Time
- Production begins after full payment is received and design files are confirmed print-ready.
- Standard processing time: 3–7 business days for most 3D printed parts. Complex or large-volume orders may require 10–15 business days (we will notify you of extended timelines during quotation).
- Orders are processed Monday–Friday (excluding holidays).
2. Shipping Methods & Carriers
We partner with leading international carriers to ensure reliable delivery:
- Express Shipping: DHL, FedEx, or UPS (3–7 business days to most destinations).
- Standard Shipping: International registered airmail (10–20 business days, varies by country).
- Freight Shipping: For bulk or oversized orders (quotes provided upon request).
Observação: Shipping times are estimates and may be affected by customs delays, weather, or carrier issues.
3. Shipping Costs
- Shipping costs are calculated based on package weight, dimensions, destination, and selected method. You can view the exact cost during checkout.
- Free express shipping is available for orders over $500 (valid for most countries; excludes remote areas).
4. Customs & Duties
- All international shipments may be subject to import duties, taxes, or customs fees, which are determined by the destination country’s regulations.
- These charges are the buyer’s responsibility. We recommend checking with your local customs office for estimated costs before ordering.
- We will provide commercial invoices with accurate product descriptions and values to facilitate customs clearance.
5. Tracking Your Order
- Once your order ships, we will send a confirmation email with a tracking number and link to monitor delivery status.
- Tracking information may take 1–2 business days to activate after shipment.
6. Delivery Issues
- Undelivered Packages: If your order is marked as delivered but not received, please contact the carrier directly first. If issues persist, notify us within 5 dias úteis.
- Danificado em trânsito: Inspect packages upon delivery. If damaged, take photos of the packaging and item, then contact us within 3 business days for assistance with claims.
- Address Errors: Please verify your shipping address during checkout. We are not responsible for delays or losses due to incorrect addresses.
7. International Restrictions
- We ship to most countries worldwide, but cannot deliver to regions with trade restrictions or sanctions.
- Certain materials (por exemplo, metal alloys) may have import restrictions in some countries. It is your responsibility to confirm local regulations.
8. Contate-nos
For shipping-related questions, please reach out to:
WhatsApp: +8618038279620
E-mail: venha.3dprintingservice(@)gmail.com(por favor exclua o “()”manualmente)