Last Updated: September 19, 2025
Thank you for choosing DT 3D Printing. This Shipping Policy outlines details regarding order processing, delivery methods, costs, and related terms for international shipments.
1. Order Processing Time
- Production begins after full payment is received and design files are confirmed print-ready.
- Standard processing time: 3–7 business days for most 3D printed parts. Complex or large-volume orders may require 10–15 business days (we will notify you of extended timelines during quotation).
- Orders are processed Monday–Friday (excluding holidays).
2. Shipping Methods & Carriers
We partner with leading international carriers to ensure reliable delivery:
- Express Shipping: DHL, FedEx, or UPS (3–7 business days to most destinations).
- Standard Shipping: International registered airmail (10–20 business days, varies by country).
- Freight Shipping: For bulk or oversized orders (quotes provided upon request).
Note: Shipping times are estimates and may be affected by customs delays, weather, or carrier issues.
3. Shipping Costs
- Shipping costs are calculated based on package weight, dimensions, destination, and selected method. You can view the exact cost during checkout.
- Free express shipping is available for orders over $500 (valid for most countries; excludes remote areas).
4. Customs & Duties
- All international shipments may be subject to import duties, taxes, or customs fees, which are determined by the destination country’s regulations.
- These charges are the buyer’s responsibility. We recommend checking with your local customs office for estimated costs before ordering.
- We will provide commercial invoices with accurate product descriptions and values to facilitate customs clearance.
5. Tracking Your Order
- Once your order ships, we will send a confirmation email with a tracking number and link to monitor delivery status.
- Tracking information may take 1–2 business days to activate after shipment.
6. Delivery Issues
- Undelivered Packages: If your order is marked as delivered but not received, please contact the carrier directly first. If issues persist, notify us within 5 business days.
- Damaged in Transit: Inspect packages upon delivery. If damaged, take photos of the packaging and item, then contact us within 3 business days for assistance with claims.
- Address Errors: Please verify your shipping address during checkout. We are not responsible for delays or losses due to incorrect addresses.
7. International Restrictions
- We ship to most countries worldwide, but cannot deliver to regions with trade restrictions or sanctions.
- Certain materials (e.g., metal alloys) may have import restrictions in some countries. It is your responsibility to confirm local regulations.
8. Contact Us
For shipping-related questions, please reach out to:
WhatsApp: +8618038279620
E-post: kom.3dprintingservice(@)gmail.com(please delete the “()” manually)